Terms of service
Terms of Service
These terms of service apply to all purchases made on Bloom Baby's website. By visiting our website or completing a purchase, you accept these terms.
Please read the terms carefully before making a purchase.
1. Company Information
This website is operated by:
Bloom Baby
Email: support@bloombaby.com
If you have questions about your order, payment, delivery, returns, or these terms, you can contact us via email.
2. General Terms
By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian to make a purchase.
We reserve the right to refuse or cancel an order if we determine that there is misuse, an error, suspicion of fraud, a technical fault, an incorrect price, a stock error, or another irregularity.
We may update, change, or remove parts of the website, products, prices, promotions, or these terms of service at any time without prior notice. Changes do not apply to orders that have already been confirmed, unless the change is necessary for legal or security reasons.
3. Products
Bloom Baby sells baby and children's products through our website.
We strive to display product images, descriptions, colors, materials, and measurements as accurately as possible. Minor variations in color, texture, finish, or appearance may occur, especially with products that have a handmade, natural, or textured look.
Images on the website are for guidance only. The actual color and visual appearance may vary depending on screen settings, lighting conditions, and production.
4. Prices and Currency
All prices on the website are displayed in USD, unless otherwise clearly stated at checkout.
Prices may include relevant taxes and duties where required. Any delivery costs, discounts, and total order costs are shown at checkout before you confirm the order.
We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.
If a price is displayed incorrectly due to a technical fault, typing error, or system error, we reserve the right to cancel the order and refund any amounts paid.
5. Payment
Payment is made online via the payment methods shown at checkout.
When you complete an order, you authorize the relevant amount to be charged to the selected payment method. The order is only processed once payment has been approved.
We do not accept payment on delivery, unless expressly stated on the checkout page. All standard payments are made digitally via the payment solution available on the website.
Payment information is processed securely by external payment providers. Bloom Baby does not store your full payment card details on its own systems.
6. Order Confirmation
Once you have completed a purchase, you will receive an order confirmation by email.
It is the customer's responsibility to ensure that the email address, delivery address, phone number, and other information are correct when ordering.
If you discover an error in your information after ordering, please contact us as soon as possible at:
We will try to help, but we cannot guarantee that changes can be made if the order has already been processed or shipped.
7. Order Processing
Orders are normally processed as quickly as possible after approved payment.
During periods of high demand, promotions, sales, or limited stock, processing times may be longer than usual.
If an item is no longer available after your order, we will contact you as soon as possible. In such cases, we may offer an alternative solution, a replacement item, or a refund.
8. Delivery
Delivery is made to the address you provide at checkout.
Delivery times are estimates and may vary depending on the carrier, destination, customs processing, local delays, holidays, weather conditions, or other circumstances beyond our control.
Bloom Baby is not responsible for delays caused by carriers, an incorrect delivery address, failure to collect, customs processing, or circumstances beyond our reasonable control.
Once the order has been shipped, you may receive tracking information by email, if tracking is available.
9. Incorrect Address or Failure to Collect
The customer is responsible for entering a correct and complete delivery address.
If a package cannot be delivered due to an incorrect address, incomplete information, failure to collect, or refused receipt, the customer may be responsible for additional costs associated with reshipping, return shipping, or handling.
If the package is returned to us, we will contact you to find a solution.
10. Risk for the Item
The risk for the item passes to you when the item has been delivered to you or a person you have designated to receive the item.
If the item is damaged during transport, please contact us as soon as possible with photos of the item, the packaging, and the shipping label.
11. Right of Withdrawal and Returns
As a consumer, you generally have a 14-day statutory right of withdrawal for online purchases. The period is calculated from the day you, or a person designated by you, receive the item.
If our website or return policy offers a longer return period, such as 30-day returns, this extended return period applies in accordance with our return and refund policy.
To return an item, you must contact us at:
The item must be returned in essentially the same condition as you received it. It may only be handled to the extent necessary to establish the nature, characteristics, and function of the item.
If the item has been used more than necessary, damaged, stained, has an odor, is missing parts, or has otherwise lost value, we reserve the right to deduct an appropriate amount for the reduction in value from the refund.
The customer generally pays for return shipping, unless the item is defective, damaged on delivery, or incorrectly delivered.
For further information, please refer to our return and refund policy.
12. Refunds
Once a returned item has been received and inspected, we will inform you by email whether the return has been approved.
If the return is approved, the relevant amount will be refunded to the same payment method used for the purchase.
We may withhold the refund until we have received the item back, or until you have provided proof that the item has been sent back.
It may take additional time before the amount appears in your account, depending on your bank or payment provider.
13. Right to Complain
If an item has a fault or defect, you have rights under applicable consumer law.
You must contact us within a reasonable time after you have discovered the fault. In your message, please include:
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Order number
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Description of the problem
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Clear photos or video of the fault
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A photo of the packaging and shipping label, if relevant
If the complaint is justified, we may offer an appropriate solution, such as a repair, exchange, replacement item, price reduction, or refund, depending on the situation and applicable regulations.
The right to complain does not cover damage caused by incorrect use, ordinary wear and tear, accidents, lack of maintenance, misuse, or changes made by the customer.
14. Promotions, Discounts, and Sales
Promotions, discounts, coupons, and special offers are only valid for the stated period and may be limited to certain products, stock levels, or customers.
We reserve the right to change or end promotions without prior notice, unless otherwise required by law.
Discounts generally cannot be combined, unless clearly stated on the website.
Sale items and promotional items are still covered by your statutory consumer rights.
15. Limited Stock
Some products may be part of a limited collection or limited stock.
Availability is not guaranteed until your order has been confirmed and processed. If a product sells out after your order, we will contact you with a solution.
16. Product Care and Use
The customer is responsible for using and maintaining the item correctly.
Products and materials may be affected by moisture, heat, direct sunlight, sharp objects, color transfer from clothing, cosmetics, perfume, oil, and general use.
Damage resulting from incorrect use, lack of care, or normal wear and tear is not considered a fault or defect.
17. Intellectual Property Rights
All content on the website, including text, images, logos, graphics, design, product names, and layout, belongs to Bloom Baby or our licensors and is protected by applicable law.
You may not copy, distribute, modify, reproduce, sell, or use content from the website without our prior written permission.
18. Customer Communication
By making a purchase, you accept that we may contact you via email regarding your order, payment, delivery, returns, refunds, or customer service.
If you sign up for marketing, we may also send you news, offers, and promotional content. You can unsubscribe from marketing at any time.
19. Personal Data
We process personal data in accordance with our privacy policy.
When you use the website or make a purchase, we may collect and process information such as name, address, email, phone number, order details, payment status, and technical information.
For more information, please refer to our privacy policy.
20. Limitation of Liability
We strive to keep the website secure, up to date, and available, but we do not guarantee that the website will always be free of errors, interruptions, or technical problems.
Bloom Baby is not responsible for indirect losses, operating losses, loss of data, loss of profit, or other indirect damages, unless otherwise required by mandatory law.
Nothing in these terms limits your statutory rights as a consumer.
21. Force Majeure
We are not responsible for failure or delay in fulfilling our obligations if this is due to circumstances beyond our reasonable control.
This may include, but is not limited to, natural disasters, war, strikes, pandemics, government restrictions, transport delays, customs delays, technical breakdowns, supplier problems, or other unforeseen events.
22. Governing Law
These terms of service are governed by applicable law, including relevant consumer protection regulations where these apply.
If you are a consumer, these terms do not affect the mandatory rights you have under the laws of your country of residence.
23. Complaints and Disputes
If you wish to complain about a purchase, please first contact us at:
We will try to find a reasonable solution.
If we cannot find a solution, you may, as a consumer, have the option to file a complaint with the relevant complaint bodies or consumer protection authorities in accordance with applicable regulations.
24. Changes to the Terms
We may update these terms of service from time to time.
The version that was in effect at the time of your purchase applies to your order. The latest version will always be available on our website.
25. Contact
If you have questions about these terms of service, your order, or our products, you can contact us at:
Bloom Baby
Email: support@bloombaby.com
