Shipping policy
Shipping Policy
This shipping policy explains how Bloom Baby processes, ships, and delivers orders placed on our website.
By completing a purchase, you accept the terms of this shipping policy.
1. Order Processing
Once your order has been completed and payment has been approved, we begin processing your order.
Orders are normally processed within 1–3 business days. During periods of high demand, promotions, sales, holidays, or limited stock, processing times may be longer than usual.
Please note that order processing time is not the same as delivery time. The delivery time only begins once the order has been processed and handed over to the carrier.
2. Payment and Order Confirmation
All orders are paid online via the payment methods available at checkout.
Once your payment has been completed, you will receive an order confirmation by email. It is the customer's responsibility to ensure that the email address, phone number, delivery address, and other order details are correct when ordering.
If you discover an error in your information, please contact us as soon as possible at:
We will try to help, but we cannot guarantee that changes can be made if the order has already been processed or shipped.
3. Delivery Areas
We deliver to the delivery areas available at checkout.
If your address cannot be served by our carriers, or if problems arise with delivery to your destination, we will contact you as soon as possible.
We reserve the right to cancel and refund orders if delivery to the specified address is not possible.
4. Delivery Time
The expected delivery time is displayed or calculated at checkout, where possible.
Delivery times are always estimates and may vary depending on the carrier, destination, local conditions, and periods of high demand.
Typical delivery times may be longer in connection with:
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Holidays
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Promotions and sales
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Weather conditions
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Customs processing, if relevant
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Delays at the carrier
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Incorrect or incomplete delivery address
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Failure to collect or failed delivery attempts
Bloom Baby cannot guarantee an exact delivery date, unless this is expressly stated in writing.
5. Shipping Costs
Any shipping costs are displayed at checkout before you complete your order.
Shipping prices may vary depending on the delivery address, order amount, promotions, carrier, or selected delivery method.
If free delivery is offered as part of a promotion, this only applies under the conditions stated on the website or at checkout.
6. Order Tracking
Once your order has been shipped, you may receive an email with tracking information, if tracking is available for the selected delivery method.
Please note that it may take some time before the tracking information is updated in the carrier's system.
If the tracking does not update immediately, it does not necessarily mean that the package has not been shipped.
7. Delivery Address
The customer is responsible for entering a correct and complete delivery address at checkout.
This includes:
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Full name
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Street name and house number
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Apartment number, floor, or unit, if relevant
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Postal code
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City
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Country
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Phone number and email address
Bloom Baby is not responsible for delays, misdeliveries, or losses caused by incorrect or incomplete information provided by the customer.
If a package is returned to us due to an incorrect address, missing information, or failure to collect, the customer may be responsible for additional costs for reshipping, return shipping, or handling.
8. Failed Delivery or Failure to Collect
If the carrier is unable to deliver the package, the package may be sent to a pickup point or returned to the sender.
It is the customer's responsibility to follow the tracking and collect the package within the carrier's deadline.
If the package is not collected, is refused on delivery, or is returned to us, any actual costs associated with shipping, return shipping, and handling may be deducted from any refund, to the extent permitted by applicable regulations.
9. Delayed Deliveries
We do our best to ensure that all orders are delivered within the expected delivery time.
However, delays may occur that are beyond our control. This may include transport problems, customs processing, local delivery issues, holidays, force majeure, or other unforeseen events.
If your order is significantly delayed, please contact us at:
We will investigate the matter and help you find an appropriate solution.
10. Lost Packages
If your package appears to be lost in transit, please contact us so that we can investigate the matter with the carrier.
Before a package can be considered lost, it may be necessary to wait for the carrier's official investigation or confirmation.
If the package is confirmed to be lost, we will offer an appropriate solution, such as reshipping or a refund, depending on the situation and the availability of the item.
11. Damaged Packages on Delivery
If you receive a package that was damaged in transit, please contact us as soon as possible at:
To help us process the matter quickly, please include:
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Your order number
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Clear photos of the package
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Clear photos of the product
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A photo of the shipping label
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A short description of the problem
You should keep the packaging until the matter is resolved, as the carrier may require documentation.
12. Incorrect or Missing Items
If you receive an incorrect item, or if an item is missing from your order, please contact us as soon as possible at:
In your message, please include:
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Your order number
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Description of the problem
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Photos of the items received
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A photo of the packaging and shipping label
If the error is confirmed, we will offer an appropriate solution, such as reshipping, a replacement item, or a refund.
13. Changing or Canceling an Order
If you wish to change or cancel your order, please contact us as soon as possible.
We can only change or cancel an order if it has not yet been processed or shipped.
Once an order has been shipped, it can no longer be canceled. In that case, you will need to wait for delivery and then follow our return and refund policy.
14. Customs, Duties, and Import Fees
If an order is shipped from a warehouse outside the customer's country, customs, duties, or import fees may apply in certain cases depending on local regulations.
If such fees apply, they are normally the customer's responsibility, unless otherwise clearly stated at checkout.
We recommend that the customer check local import regulations, if this is relevant for the delivery address.
15. Risk and Liability
The risk for the item passes to the customer when the item has been delivered to the customer or to a person the customer has designated to receive the item.
Bloom Baby is not responsible for delays or problems caused by circumstances beyond our reasonable control, including carrier errors, incorrect address, failure to collect, customs processing, weather conditions, or force majeure.
This does not limit your statutory rights as a consumer.
16. Returns After Delivery
If you wish to return an item after delivery, please follow our return and refund policy.
Returns must always be approved by our customer service before the item is sent back.
Contact us at:
17. Contact
If you have questions about delivery, tracking, or your order, you can contact us at:
Bloom Baby
Email: support@bloombaby.com
We strive to respond to all inquiries as quickly as possible.
